Faqs Section

Theme: Multipurpose Fashion Theme

Help Center > Sections & Blocks > Info & Trust Sections > FAQs Section

Overview

The FAQs section displays frequently asked questions in an accordion format. Each question expands to show the answer when clicked. Use it to reduce support inquiries, improve SEO, and build trust. Common topics: shipping, returns, sizing, contact, and payment. Add this section to your homepage, a dedicated FAQ page, or the footer area.

Where to Add This Section

Go to Online Store > Themes > Customize.
Select Homepage or Default page (for FAQ page).
Click Add section.
Choose FAQs.
Save.

📷 Image placeholder: Add a screenshot of FAQs section with expanded question.

Quick Setup (3 Steps)

Add heading — Enter section title (e.g. "Frequently Asked Questions") in section settings.
Add Question blocks — Add one Question block per FAQ.
Enter Q&A — For each block: question text and answer.

Section Settings

Setting	Description	Default
Heading	Section title	—
Heading size	Small, Medium, Large	Medium
Heading position	Left, Center, Right	Left
Show divider	Divider below heading	—
Custom CSS	Scoped styles	—

Blocks

Block	Description
Rich text	Optional introductory content before questions
Question	One FAQ: clickable question + expandable answer

Question block settings

Setting	Description
Question	The question text (e.g. "What is your return policy?")
Text	The answer (plain text)

Step-by-Step Setup

Step 1: Add the section

Add FAQs to your homepage or create a Page and add it to the page template.

Step 2: Add section heading

Enter Heading (e.g. "Frequently Asked Questions").
Set Heading size and Heading position.
Enable Show divider if desired.

Step 3: Add FAQ blocks

Click Add block > Question.
Enter Question (e.g. "How long does shipping take?").
Enter Answer (e.g. "We ship within 1–2 business days. Delivery typically takes 3–5 days.").
Add more Question blocks for each FAQ.
Drag blocks to reorder.

Step 4: (Optional) Add intro text

Add Rich text block before Question blocks.
Add introductory text (e.g. "Find answers to common questions below.").
Save.

📷 Image placeholder: Add a screenshot of FAQs block list and settings.

Best Practices for FAQ Content

Do	Don't
Use clear, searchable question text	Use vague or internal jargon
Keep answers concise (2–4 sentences)	Write long paragraphs without structure
Cover shipping, returns, sizing	Skip essential topics
Link to full policy pages when needed	Duplicate full policy text
Update when policies change	Leave outdated information

Use cases

Homepage FAQ — Top 5–10 questions
Dedicated FAQ page — Comprehensive Q&A
Product page — Sizing, materials, care
Checkout area — Shipping and returns

For merchants

Start with 5–10 most common questions.
Add more based on customer support inquiries.
Use questions customers actually ask.
Keep answers scannable; use bullet points if helpful.

Accessibility

Uses semantic HTML (details/summary or equivalent).
Focus management when expanding/collapsing.
Proper heading hierarchy (section heading, then questions).

Common mistakes

Mistake	Fix
No Question blocks	Add Question blocks with Q&A content
Empty answers	Enter answer text in each block
Too many questions	Limit to 10–15; link to full FAQ page if more
Vague questions	Use specific, searchable question text
Outdated info	Review and update FAQs regularly

FAQs for the FAQs Section

1. What is the FAQs section?

The FAQs section is a customizable, accordion-style block that allows merchants to display frequently asked questions (FAQs) and their answers. Each question can be clicked to reveal the corresponding answer, helping reduce support inquiries and improve the customer experience.

2. How can I add the FAQs section to my theme?

Go to Online Store > Themes > Customize.
Select either the Homepage or FAQ page template.
Click Add Section and choose FAQs from the list.
Save your changes.

3. Can I change the heading of the FAQs section?

Yes, you can customize the heading text of the FAQ section in the section settings. You can also adjust the size and position of the heading (left, center, or right).

4. How do I add questions and answers to the FAQ section?

To add questions and answers:

Add Question blocks to the section.
For each Question block, enter the question text (e.g., "What is your return policy?") and the answer text (e.g., "We offer a 30-day return policy for unused items.").

5. Can I customize the design of the FAQ section?

Yes, you can adjust the design by modifying the Heading size, Heading position, and enabling the Show Divider option. Additionally, you can add custom CSS to further tailor the appearance.

6. Is the FAQ section mobile-friendly?

Yes, the FAQ section is responsive and adapts to different screen sizes. The accordion-style functionality ensures a smooth experience on both desktop and mobile devices.

7. Can I add rich text or introductory content before the FAQ questions?

Yes, you can add a Rich text block before the questions. This allows you to provide introductory content or instructions, such as "Find answers to common questions below."

8. How does the accordion feature work?

The accordion feature allows each question to be clicked to expand and reveal the answer. Only one question can be expanded at a time, improving the user experience and preventing the page from becoming too long.

9. Can I change the color of the FAQ section?

While the FAQ section comes with a default design, you can modify the colors and styles by adding custom CSS in the Custom CSS field provided in the section settings.

10. What are the best practices for writing FAQ content?

Use clear, concise language: Keep questions and answers short and to the point.
Be specific: Avoid vague or ambiguous questions.
Cover key topics: Include important information like shipping, returns, sizing, and payment.
Update regularly: Keep the FAQ content up to date, especially for policies.

11. How do I ensure the FAQ section is accessible?

The FAQ section is designed with accessibility in mind. It includes:

ARIA attributes for screen readers to announce the expanded/collapsed state.
Keyboard navigation: The accordion can be toggled with the Enter or Space key.
Focus management: When a question is expanded, focus is moved to the content for better navigation.

12. Can I add more than 10 questions to the FAQ section?

Yes, you can add as many questions as needed. However, it’s recommended to keep the number of questions manageable (10-15). If you have more questions, consider linking to a dedicated FAQ page.

13. How do I reorder the questions in the FAQ section?

You can reorder the questions by dragging and dropping the Question blocks within the section settings. This allows you to arrange the questions in the preferred order.

14. Can I use the FAQ section for product-specific questions?

Yes, you can use the FAQ section for any type of questions, including product-specific questions, shipping, return policies, or any other information you want to provide to your customers.

15. Does the FAQ section affect my website’s SEO?

Yes, the FAQ section can improve SEO by providing valuable content that search engines can index. Including common questions about your products or services helps your store appear in relevant search results.

FAQs vs Advanced Accordion

This theme offers two expandable content options:

Section	Best for	Content type
FAQs	Support questions, shipping, returns, sizing	Simple Q&A (question + answer)
Advanced Accordion	Product details, size guides, policy summaries	Rich content (HTML, links, formatted text)

Use FAQs when you need straightforward Q&A. Use Advanced Accordion when you need HTML, multiple links, or complex formatting. Advanced Accordion documentation

Multipurpose theme documentation